Process flows, policies and procedures for all IT areas; market competition analysis; website content.
SDLC documentation including system interface diagrams and process flows to comply with SOX.
System infrastructure / process diagramming; system interfaces / data mapping diagramming; maintenance / audit guide development for 12 systems; network operations and help desk procedures and guides; SalesForce system implementation / support documentation development.
User, system and process documentation covering several internal mortgage origination systems; underwriting guidelines; system interface / data mapping diagramming; IT / Operations policies and procedures.
Mortgage servicing audit and compliance documentation development including IT business / technology services and SDLC processes; infrastructure / architecture diagramming; IT controls gap analysis; systems interfaces / data mapping diagramming.
Enterprise, architecture, integration, application support, product development, and infrastructure analysis, data mapping and diagramming; SharePoint subsite and library development; system infrastructure / topology / solution designs; technology roadmaps; conversion sequencing.