Product use guides, slide presentations and other launch materials for several consumer product lines.
Online help documentation and user interface (UX) content development.
Process flows, policies and procedures for all IT areas; market competition analysis; website content.
Bluetooth / wireless technical sales / training and information guide development including wireless background, product features, use cases, in-depth technology overview, and more.
Contract proposal for the U.S. Department of Energy.
Multi-million dollar government / military contract proposals for the U.S. Navy and U.S. Army.
Multi-million dollar proposals for the U.S. Army, National Sciences Foundation, and U.S. Air Force.
SDLC documentation including system interface diagrams and process flows to comply with SOX.
QA procedures to support all SDLC processes, disaster recovery / business continuity plans, and technical team activities; CMS / DMS research, analysis, design and implementation.
System infrastructure / process diagramming; system interfaces / data mapping diagramming; maintenance / audit guide development for 12 systems; network operations and help desk procedures and guides; SalesForce system implementation / support documentation development.